Refund Policy
OVERVIEW
Our refund policy is valid for 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. Please note that we do not offer free returns; fees apply.
NON-RETURNABLE ITEMS
Health and Beauty Products
These items cannot be returned for hygiene reasons. Please consider this carefully before purchasing.
RETURN CONDITIONS
If you are not satisfied with your order, you can return items within 14 days of receipt, provided they meet the following conditions:
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The item must include all original components and be in the same condition as received, including packaging.
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Normal use is acceptable, but damage due to negligence is excluded.
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Products related to hygiene must be thoroughly cleaned before return.
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If an item is defective, it must be reported immediately upon receipt.
Returns are processed within 5 business days upon receipt. If the conditions are met, we will officially recognize the return. We reserve the right to refuse returned items if they show signs of use or damage beyond our responsibility.
Returns must be sent to our international warehouse. The exact return address will be provided upon approval of your return request. Return shipping costs are the customer’s responsibility, and we do not reimburse shipping fees.
HOW TO INITIATE A RETURN
If your order meets the above conditions, follow these steps:
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Send an email to support@foreignculture.com
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Include the following details:
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Order number
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Reason for return
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Photo of the product (if damaged)
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Full name
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Customer address
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We will reply within 48 hours with the return address. Never return the item to the sender; we will provide the correct return address. Customers are responsible for return shipping costs.
CANCELLATION POLICY
Consumers have the right to withdraw from their purchase under the following conditions:
A. RIGHT OF WITHDRAWAL
The withdrawal period is 14 days from the day you or an authorized third party (excluding the carrier) receives the goods.
Orders are processed automatically, meaning we cannot cancel shipments before delivery. A refund is only possible once the goods have been received and returned.
To exercise your right of withdrawal, you must notify us (Foreign Culture) through a clear written statement (e.g., via email). The withdrawal is effective once we have received the goods. Return shipping costs are borne by the customer.
TRACKING SHIPMENTS & DELAYS
As our products are shipped from Asia, transit times may be longer and beyond our control. If your order is already in transit, cancellation is not possible. Please wait until you receive the goods before initiating a return. However, you may notify us in advance of your intention to cancel.
To ensure a smooth return process, please provide a shipping confirmation when returning an item.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from your purchase, we will refund all payments received from you, excluding shipping costs, within 14 days after receiving and inspecting the returned goods.
Refunds will be processed using the original payment method unless otherwise agreed. You will not be charged any additional fees for reimbursement.
All return costs are at the customer's expense.
For any questions regarding our refund policy, please contact us at:
UNIQUE DESIGNS
Our team carefully analyzes each design to ensure that it not only meets Malovie's high standards, but also perfectly matches the expectations of our customers worldwide.
HIGH-QUALITY MATERIALS
Each design is carefully crafted to perfection, with a focus on comfort and adaptability, all at an affordable price. We've revised and adjusted countless prototypes until we've achieved the ultimate combination of premium fit and quality.
COMFORTABLE FIT
Made from high-quality materials that feel both luxurious and durable, our products are suitable for every season and are perfect for both informal and formal occasions. This way you enjoy the best of both worlds.